CMS

1. Privacy at Compare Parking Prices

This notice explains how personal information is used when you search for airport parking, ask for a quote, begin or complete a reservation, manage a booking or contact Compare Parking Prices.

Compare Parking Prices is a trading name of COREAXIA SOLUTIONS LTD. COREAXIA SOLUTIONS LTD is the data controller where it decides how and why your personal information is used.

2. Information Connected With Your Journey

Depending on how you use our service, we may handle:

  • your name, email address, telephone number and other contact information;
  • airport, terminal, drop-off and collection dates/times, flight information and booking reference;
  • vehicle registration, make, model, colour and other vehicle details needed for the selected parking service;
  • booking price, payment outcome/status, transaction reference, refunds and related transaction records;
  • questions, complaints, emails, forms and other communications with our team; and
  • website/device information such as IP address, browser/device type, pages viewed, referral information, cookie identifiers and interactions with the booking journey.

3. Card and Payment Information

Compare Parking Prices does not collect or store your full payment card number, card security code or other full card credentials.

Card credentials are entered into and processed by the secure third-party payment provider. We receive only the limited transaction information needed to administer your reservation, such as the amount, payment result/status, transaction reference and refund status. Full card credentials are not stored in our booking records.

4. What We Do With Personal Information

We use personal information where necessary to:

  • produce parking search results and quotes;
  • arrange and administer the reservation with the parking provider you select;
  • send booking confirmations, parking instructions and important operational messages;
  • handle amendments, cancellations, refunds, customer enquiries and complaints;
  • maintain payment-status, transaction, accounting and booking records;
  • prevent fraud, misuse and security incidents;
  • meet legal, regulatory, tax and accounting obligations;
  • improve the website, booking journey and services; and
  • where permitted, follow up quotes or incomplete bookings and communicate relevant Compare Parking Prices offers.

The lawful basis depends on the activity. It may include steps taken at your request before a contract, performance of a contract, compliance with a legal obligation, legitimate interests where appropriate, or consent where the law requires it.

5. Where the Information Comes From

Most information comes directly from you when you search, enter your details, begin or finish a booking, manage a reservation or contact us. We may also receive information needed to administer the booking from parking providers, payment providers, booking partners and suppliers supporting our website or customer service.

6. Service Messages, Quote Follow-ups and Offers

Booking and service messages

We may contact you with messages needed to provide or manage a reservation, including confirmations, parking instructions, amendments, cancellations, refund information, operational changes and customer-support replies. These are service communications rather than marketing.

Incomplete bookings and promotions

Where permitted by law, we may follow up after you request a quote or begin a booking without completing it. We may also send relevant Compare Parking Prices airport parking offers or discounts.

For email and SMS marketing, we may use the PECR soft opt-in where its legal conditions are met, including providing an opportunity to opt out when contact details are collected and a simple opt-out in later marketing messages.

Where permitted by law, we may also contact you by live telephone call about a quote, incomplete booking or relevant parking offer. You can ask us at any time not to make further marketing contact.

You can unsubscribe through the facility in an email, follow the opt-out instruction in an SMS, tell our team during a call, or contact us. We may retain limited suppression information so your choice continues to be respected.

7. Sharing Information to Provide the Service

We do not sell personal information. We may share relevant information with:

  • the independent airport parking provider selected for your booking;
  • payment providers, banks and fraud-prevention services;
  • hosting, cloud, email, SMS, telephony, analytics, security, IT and customer-support suppliers;
  • accountants, insurers, auditors, lawyers and other professional advisers;
  • courts, regulators, law-enforcement bodies or public authorities where disclosure is required or permitted by law; and
  • a genuine purchaser or successor if the business or relevant assets are sold, transferred or reorganised, subject to appropriate protections.

The parking provider you select may use booking information as an independent data controller to provide the parking service. Its own privacy information may therefore also apply.

8. Access From Outside the UK

Some third-party customer-support, technology or other suppliers may access or process personal information from outside the United Kingdom. Where UK data-protection law treats this as a restricted transfer, we use an appropriate legal safeguard, such as UK adequacy regulations or approved contractual safeguards, together with any additional measures required by law.

9. Cookies and Website Tools

Cookies and similar technologies help us operate and secure the website, remember choices and understand how the site and booking journey are used. We may also use analytics, advertising or measurement technologies. Where consent is required for non-essential cookies or similar technologies, we ask for that consent through our cookie controls. Further details should be provided in the Cookie Policy.

10. Keeping Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for applicable legal, tax, accounting, fraud-prevention, complaint and dispute requirements. Different records may therefore have different retention periods. Information relevant to a complaint, investigation or legal claim may be retained longer where necessary.

After a marketing opt-out, limited contact information may remain on a suppression record so that we can continue to honour the request.

11. Security

We use technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Access is limited according to business need, including access provided to authorised service suppliers.

12. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

  • ask for a copy of personal information we hold about you;
  • correct inaccurate or incomplete information;
  • request deletion or restriction in certain circumstances;
  • object to certain processing based on legitimate interests;
  • object at any time to direct marketing;
  • request portability of certain information where applicable; and
  • withdraw consent where processing relies on consent.

To exercise a right, contact us using the details below. We may need to verify your identity. Not every right applies in every circumstance.

13. Other Websites and Independent Parking Providers

Our website may link to services operated by other organisations. Their privacy practices are governed by their own notices. The independent parking provider selected for your reservation may also have separate privacy terms for information it uses to provide the parking service.

14. Children

Our airport parking comparison and booking service is intended for adults and is not directed at children. If we become aware that information about a child has been collected in circumstances where it should not have been, we will take appropriate action.

15. Changes to this Notice

We may update this Privacy Policy when our services, suppliers, technology or legal obligations change. The current version will be published on this page with its latest revision date.

16. Contact and Complaints

For privacy questions or to exercise a data-protection right, email info@compareparkingprices.co.uk.

You can also complain to the Information Commissioner's Office (ICO), the UK's data-protection regulator. We would welcome the opportunity to consider your concern first.

17. Legal Information

Compare Parking Prices is a trading name of COREAXIA SOLUTIONS LTD, a private limited company registered in England and Wales under company number 16056068.

Registered office: 277 1st Floor, 277 Farnham Road, Slough, England, SL2 1HA.

The registered office is a statutory company address and is not an airport parking location. For booking or customer-service enquiries, use the contact details published on the Compare Parking Prices website.